At Hurst Hill Primary School, we believe that strong communication between home and school is essential. We want parents and carers to feel informed, involved and confident about what is happening in school and in their child’s education.

We use a range of methods to keep families up to date with important information, events and their child’s progress.

My Child At School (MCAS)

My Child At School (MCAS) is our main communication app for parents and carers. It provides a quick, secure and convenient way for us to share important information about your child and school life.

Parents and carers with parental responsibility will be invited to download the MCAS app and set up their account.

We may use MCAS to share information including:

• Your child’s attendance
• Important school messages and reminders
• Health, safety and safeguarding information
• Emergency information and school closures
• School trip information
• Information about events and activities
• Other important information relating to your child or school

To provide access to MCAS, we use the name and contact details of parents and carers held within the school’s Management Information System.

Using MCAS enables us to communicate important information quickly and efficiently, helping parents and carers to stay informed and supporting the health, safety and safeguarding of our pupils.

We encourage all parents and carers to download the MCAS app and to check it regularly.

Keeping Your Contact Details Up to Date

It is extremely important that we have accurate and up-to-date contact information for your child.

Please let the school office know as soon as possible if you change your:

• Home address
• Mobile telephone number
• Email address
• Emergency contact details

Having the correct information enables us to contact you promptly, particularly in the event of an emergency.

School Website

Our school website provides families with a wide range of useful information, including:

• Term dates
• School policies
• Curriculum information
• Letters and key information
• Information about school life
• Safeguarding information
• Support and guidance for parents and carers

We encourage families to visit the website regularly to keep up to date with school information.

Speaking to Us

We value open and positive communication with our families. If you have a question or concern about your child, please speak to us.

For day-to-day matters relating to your child, their class teacher will usually be the best first point of contact. Teachers are happy to speak with parents and carers, although there may be times when an appointment needs to be arranged so that sufficient time can be given to your query.

For general enquiries, attendance queries or administrative matters, please contact the school office, who will be happy to help or direct your enquiry to the appropriate member of staff.

Working Together

Good communication is a partnership. We ask parents and carers to regularly check MCAS and other school communications so that important messages are not missed.

Likewise, we want you to feel able to contact us if you have information that may affect your child’s wellbeing, attendance, learning or experience in school.

By working together and keeping communication open, we can provide the best possible support for every child at Hurst Hill Primary School.